• We offer Free Shipping on all orders across the United States with no minimum purchase required.
  
  • Order Processing Time: 1 to 3 business days (Monday to Friday). Daily order cut-off is 5:00 PM (EST).
  • Transit Time: 7 to 13 business days via reliable domestic carriers.
  • Tracking: A shipping confirmation email containing your tracking number will be sent automatically as soon as your package is dispatched.
  All transactions and shipping processes are securely handled in USD.

• Your satisfaction is our priority. We offer a transparent, risk-free return policy:
  
  • 30-Day Window: You have 30 calendar days from the delivery date to request a return.
  • 100% Free Returns: We provide free return shipping. No restocking fees or hidden return charges.
  • Refund Processing: Once your return is received and inspected, your refund will be processed and automatically credited back to your original payment method within 10 business days.
  
  To initiate a return, please contact our support team at info@zonema.shop with your order details.

To preserve the premium finish, quality, and longevity of your Zonema kitchenware, please follow these general care guidelines:

• Before First Use: Wash all items thoroughly with mild detergent and warm water before initial use.
• Appliance Compatibility: Please check the specific material features of your selected item. Standard fully-ceramic mugs are microwave and dishwasher safe. However, any items featuring natural bamboo or wood components are strictly NOT microwave safe and must be hand-washed only.
• Cleaning & Maintenance: We highly recommend gentle hand washing with a soft sponge for all items to maintain the artistic integrity of natural glazes and matte textures over time. Avoid using metal scouring pads, steel wool, or highly abrasive chemical cleansers.
• Safe Handling: Handle all ceramic pieces with care to prevent accidental chipping or cracking against hard surfaces.