Contact information

We value open communication and strive to resolve all customer queries as quickly as possible. If you have any questions about our shipping timelines, return procedures, or product details, please do not hesitate to reach out to us using the official channels below.

Official Business Entity Information

Zonema is operated under our legally registered parent corporation. All financial transactions and corporate compliance are managed by:

  • Legal Business Name: PIRUS GROUP PTY LTD
  • Australian Company Number (ACN): 697 275 648
  • Registered Corporate Address: Westpac Building, 60 Martin Pl, Sydney, NSW 2000, Australia

Customer Support Desk

  • Customer Support Email: info@zonema.shop
  • Customer Support Phone: +61 468 257 860
  • Response Time: We aim to reply to all email inquiries within 24 business hours.
  • Support Hours: Monday through Friday, 9:00 AM – 5:00 PM (AEST)

Note: For return requests, please email us first to receive your prepaid return label. Do not mail packages directly to our corporate registration address without authorization.